Refund and Returns Policy – highenddivinggear

At [highenddivinggear], we want you to be completely satisfied with your purchase. If not, please refer to our refund and return policy below:

1. Return Period

You have the right to return items within 14 days of receiving your order.

2. Return Conditions

To be eligible for a return:

The product must be in its original condition, unused, and include all tags and packaging.
You need to provide the purchase invoice or order information.

3. Return Process

To initiate a return:

Contact our customer service or phone number to request a return authorization.
Once approved, carefully package the product and include the invoice or order information.
Send the product to the address provided by our customer service team.

4. Refund

After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed via the original payment method within 5-10 business days.

5. Shipping Costs

The shipping cost for returns will be borne by the customer unless the product is defective or incorrect.
The initial shipping cost is non-refundable.

6. Damaged or Incorrect Items

If you receive a damaged product or an incorrect item, please contact us within 7 days of receiving your order. We will arrange an exchange or refund at no additional cost.